Frequently Asked Questions

Yes. A valid passport is required to leave the USA. It should be valid for a minimum of six months after your return date. If you do not have a passport, apply for one immediately; it normally takes four to six weeks to be issued. Your passport information must be submitted to our office no later than 90 days prior to departure. Enter your passport information via our website. You should make a copy of your passport and keep it with you while traveling.

Obtain an application at your nearest passport office, courthouse, or post office. You will need a certified birth certificate (with raised seal and file number) and 2 duplicate non-glossy photographs measuring 2" x 2" taken within six months of application. For more info regarding passports you can go online to: www.travel.state.gov

You are responsible for purchasing your own domestic ticket. Your international flight will be scheduled from New York. Please be advised that the rest of your group may be routed differently and/or on a different schedule. We strongly recommend that passengers DO NOT purchase discounted tickets because of unforeseen schedule changes that may result in high cancellation fees. All flight times are subject to change without advance notice. Airlines have been known to change flight times by five or more hours or cancel flights completely.

Special seating and/or meals should be requested through the airline.

While Lumière will try to match you with a roommate, we cannot guarantee one will be available. Therefore, you should try to find a roommate and notify us of your selection no later than 90 days prior to departure. If no roommate can be found, you will receive an invoice for the single room supplement charge(s) as listed in the fine print under Accommodations. This notification may come as late as 30 days prior to your departure.

This trip is NON-REFUNDABLE. However, we highly recommend that you purchase the TRAVEL PROTECTION Program. More information can be found at www.travelsafe.com.

Yes. We require all travelers to be 10 years or older.

A $300 deposit is required upon registration. Second deposit of $1,500 is due by May 2, 2020. Full payment is due by September 1, 2020. After the the final payment date, a late payment fee of $100 will be assessed.

None are required, but you may wish to contact your personal physician for his/her advice.

Our personnel will meet groups upon arrival at the final destination and will help with return departures to the U.S. In most cases, there will not be a representative at U.S. airports.

Every effort will be made to ensure you see the sites listed in your program; however, we reserve the right to alter the sightseeing itinerary and travel arrangements to accommodate changes in local conditions and/or circumstances. If possible, you will be notified of any changes that are made to this itinerary prior to your departure from the U.S.

Due to limited space available on buses for luggage, only ONE suitcase (limited to approximately 44 lbs) and one carry-on bag per person is allowed. Garment bags are not allowed. Carry-on must fit under seat or in overhead compartment of the plane and under the seat or in your lap while on the bus. Most airlines will accept a maximum of 62 linear inches (length + width + depth) for checked luggage.
Your final itinerary package ("Final Instructions") will include a luggage tag to be placed on your checked luggage. We strongly recommend you also add your own luggage tag on both your checked and carry-on luggage. NOTE: Porters will not handle your carry-on luggage. Suggestion for packing: If you are traveling as a couple, you may want to pack clothes for both in each suitcase. This way, if one suitcase is lost, each person will have clothing to wear.
Many airlines are now charging for checked baggage. Once you have received your ticket from Lumière, please consult directly with the airline that you are scheduled to fly on regarding their baggage policies and fees.

Due to the volume of passengers traveling on various itineraries from many departure cities, you cannot select the airline for your travel.

If you are purchasing your own domestic ticket and are paying the published New York price, your international flight will be scheduled from New York. Please be advised that the rest of your group may be routed differently and/or on a different schedule. We strongly recommend that passengers DO NOT purchase discounted tickets because of unforeseen schedule changes that may result in high cancellation fees. All flight times are subject to change without advance notice. Airlines have been known to change flight times by five or more hours or cancel flights completely.

Yes. But remember, airport / hotel / airport transfers are not provided to passengers who are handling their own transportation. If you are a "ground only" passenger, you will meet the group at the hotel (depending on your itinerary) and leave the group at the last hotel (depending on your itinerary). If you purchase your own air transportation, you will be responsible for making your own ground transfer arrangements to/from the international airports. NOTE: Due to increased security at the airports, please arrive at the departure airport at least three hours prior to departure for international flights (whenever possible).

This trip is NON-REFUNDABLE. However, we highly recommend that you purchase the TRAVEL PROTECFTION Program. More information can be found at www.travelsafe.com.

It is the airline's responsibility to get you to your final destination as quickly as possible. However, you must call Lumière's office with your new flight information so we can inform our overseas office of your new arrival time. Failure to call Lumière with this information means there will be no one overseas to greet you when you arrive! Be sure to contact our office when you have your new flight information so we can arrange to meet you at the overseas airport.

File a claim at the airport before you leave the baggage claim area. It will be the airline's responsibility to get lost luggage to you or compensate you for damaged luggage. We will do our best to follow-up with the airline but the responsibility ultimately rests with the airline. We strongly suggest that you pack at least one change of clothes in your carry-on bag.

Flight information will be available approximately 2-3 weeks prior to departure. As you can imagine, coordinating flights for so many people can be a challenge. Please bear with us as we work to prepare your group's travel arrangements.

All flight times are subject to change by the airlines without advance notice. Lumière is not responsible for changes and/or delays in airline schedules, nor the expenses associated with such changes.

No. Groups may depart from several of the major international departure gateways throughout the US.

Every effort will be made to keep groups together if they are traveling from the same departure city; however, depending upon the size of the group and the availability of seats on the same flights, some groups may be on several different domestic and/or international flights. However, you will be on the same tour bus during the entire program. NOTE: If you depart from a different airport than your group, you may fly on a different international flight.

The transfer time can vary. Hotel rooms are usually available by late afternoon and you will sightsee until rooms are available.

File a claim at the airport before you leave the baggage claim area. It will be the airline's responsibility to get lost luggage to you or compensate you for damaged luggage. We will do our best to follow-up with the airline but the responsibility ultimately rests with the airline. We strongly suggest that you pack at least one change of clothes in your carry-on bag.

No representative will be at the departure city; however, travelling has been assigned to 25-50 people per flight. You’ll likely see/meet other attendees that will be travelling as well. NOTE: Please follow airline instructions regarding allotted time to arrive at the airport for international travel. It’s recommended to arrive at least 3 hours prior to departure.

You will be greeted by a Lumiere Travel representative that will guide you to shuttles for transportation to the hotel. However, if you purchased a Land Only package, no representative will be present unless your arrival time is within the full experience package arrival times.

Yes. A valid passport is required to leave the USA. It should be valid for a minimum of six months after your return date. If you do not have a passport, apply for one immediately; it normally takes four to six weeks to be issued. Your passport information must be submitted to our office no later than 90 days prior to departure. Enter your passport information via our website. You should make a copy of your passport and keep it with you while traveling.

Obtain an application at your nearest passport office, courthouse, or post office. You will need a certified birth certificate (with raised seal and file number) and 2 duplicate non-glossy photographs measuring 2" x 2" taken within six months of application. For more info regarding passports you can go online to: www.travel.state.gov

You are responsible for purchasing your own domestic ticket. Your international flight will be scheduled from New York. Please be advised that the rest of your group may be routed differently and/or on a different schedule. We strongly recommend that passengers DO NOT purchase discounted tickets because of unforeseen schedule changes that may result in high cancellation fees. All flight times are subject to change without advance notice. Airlines have been known to change flight times by five or more hours or cancel flights completely.

Special seating and/or meals should be requested through the airline.

While Lumière will try to match you with a roommate, we cannot guarantee one will be available. Therefore, you should try to find a roommate and notify us of your selection no later than 90 days prior to departure. If no roommate can be found, you will receive an invoice for the single room supplement charge(s) as listed in the fine print under Accommodations. This notification may come as late as 30 days prior to your departure.

Call our office immediately, then submit your cancellation in writing. Refer to the information in the program fine print regarding cancellation fees.

A $300 deposit is required upon registration. Second deposit of $1,500 is due by May 2, 2020. Full payment is due by September 1, 2020. After the the final payment date, a late payment fee of $100 will be assessed.

None are required, but you may wish to contact your personal physician for his/her advice.

Our personnel will meet groups upon arrival at the final destination and will help with return departures to the U.S. In most cases, there will not be a representative at U.S. airports.

Every effort will be made to ensure you see the sites listed in your program; however, we reserve the right to alter the sightseeing itinerary and travel arrangements to accommodate changes in local conditions and/or circumstances. If possible, you will be notified of any changes that are made to this itinerary prior to your departure from the U.S.

Due to limited space available on buses for luggage, only ONE suitcase (limited to approximately 44 lbs) and one carry-on bag per person is allowed. Garment bags are not allowed. Carry-on must fit under seat or in overhead compartment of the plane and under the seat or in your lap while on the bus. Most airlines will accept a maximum of 62 linear inches (length + width + depth) for checked luggage.
Your final itinerary package ("Final Instructions") will include a luggage tag to be placed on your checked luggage. We strongly recommend you also add your own luggage tag on both your checked and carry-on luggage. NOTE: Porters will not handle your carry-on luggage. Suggestion for packing: If you are traveling as a couple, you may want to pack clothes for both in each suitcase. This way, if one suitcase is lost, each person will have clothing to wear.
Many airlines are now charging for checked baggage. Once you have received your ticket from Lumière, please consult directly with the airline that you are scheduled to fly on regarding their baggage policies and fees.

Due to the volume of passengers traveling on various itineraries from many departure cities, you cannot select the airline for your travel.

If you are purchasing your own domestic ticket and are paying the published New York price, your international flight will be scheduled from New York. Please be advised that the rest of your group may be routed differently and/or on a different schedule. We strongly recommend that passengers DO NOT purchase discounted tickets because of unforeseen schedule changes that may result in high cancellation fees. All flight times are subject to change without advance notice. Airlines have been known to change flight times by five or more hours or cancel flights completely.

Yes. But remember, airport / hotel / pier / airport transfers are not provided to passengers who are handling their own transportation. If you are a "ground only" passenger, you will meet the group at the hotel (depending on your itinerary) and leave the group at the last hotel (depending on your itinerary). If you purchase your own air transportation, you will be responsible for making your own ground transfer arrangements to/from the international airports. NOTE: Due to increased security at the airports, please arrive at the departure airport at least three hours prior to departure for international flights (whenever possible).

Call our office immediately, then submit your cancellation in writing. Refer to the information in the program fine print regarding cancellation fees.

It is the airline's responsibility to get you to your final destination as quickly as possible. However, you must call Lumière's office with your new flight information so we can inform our overseas office of your new arrival time. Failure to call Lumière with this information means there will be no one overseas to greet you when you arrive! Be sure to contact our office when you have your new flight information so we can arrange to meet you at the overseas airport.

File a claim at the airport before you leave the baggage claim area. It will be the airline's responsibility to get lost luggage to you or compensate you for damaged luggage. We will do our best to follow-up with the airline but the responsibility ultimately rests with the airline. We strongly suggest that you pack at least one change of clothes in your carry-on bag.

Flight information will be available approximately 2-3 weeks prior to departure. As you can imagine, coordinating flights for so many people can be a challenge. Please bear with us as we work to prepare your group's travel arrangements.

All flight times are subject to change by the airlines without advance notice. Lumière is not responsible for changes and/or delays in airline schedules, nor the expenses associated with such changes.

No. Groups may depart from several of the major international departure gateways throughout the US.

Every effort will be made to keep groups together if they are traveling from the same departure city; however, depending upon the size of the group and the availability of seats on the same flights, some groups may be on several different domestic and/or international flights. However, you will be on the same tour bus during the entire program. NOTE: If you depart from a different airport than your group, you may fly on a different international flight.

The transfer time can vary. Hotel rooms are usually available by late afternoon and you will sightsee until rooms are available.

File a claim at the airport before you leave the baggage claim area. It will be the airline's responsibility to get lost luggage to you or compensate you for damaged luggage. We will do our best to follow-up with the airline but the responsibility ultimately rests with the airline. We strongly suggest that you pack at least one change of clothes in your carry-on bag.

No representative will be at the departure city; however, travelling has been assigned to 25-50 people per flight. You’ll likely see/meet other attendees that will be travelling as well. NOTE: Please follow airline instructions regarding allotted time to arrive at the airport for international travel. It’s recommended to arrive at least 3 hours prior to departure.

You will be greeted by a Lumiere Travel representative that will guide you to shuttles for transportation to the hotel. However, if you purchased a Land Only package, no representative will be present unless your arrival time is within the full experience package arrival times.